Trust us, many do

When you choose CSP as your therapists, you are choosing a reputable business that thrives on high standards, professional qualification and constant improvement. Our 'Terms and Conditions' are laid out below for your reference and peace of mind.

Terms & Conditions

Below are the terms and conditions on which we, Central Somerset Physiotherapy, provide physiotherapy services (the 'Services'). The exact services we will provide to you will depend on what we agree and what is the result of the Initial Assessment.

If you have questions concerning them please ask before entering into a contract with us.

Before we provide any Services, we shall perform an initial assessment of your needs and requirements ( 'Initial Assessment' ).

An Initial Assessment consists of:

• your discussion of your needs with us; an evaluation of your needs;

• a full objective examination of your problem, which will involve following our reasonable instructions as set out below;

• developing a programme of recommended action to address your needs and requirements.


Please note that after the Initial Assessment has been carried out, we may decide that we cannot provide any Services if, for example, treatment for the condition may not be suitable or appropriate.

Performance of the Services Initial Assessment

We will normally provide you with the Services only after an Initial Assessment has been carried out. If there is a significant period between an Initial Assessment and us providing the Services, we may ask you to confirm in writing that the Initial Assessment remains accurate, or ask you to undergo another Initial Assessment.


It is not possible that any particular result or outcome can be guaranteed as a result of us providing the Services. Our aim is to provide the Services using reasonable care and skill. Some patient's conditions may take longer than others to treat and we will regularly reassess the treatment plan.


If we have not agreed the number of sessions to be provided, we shall provide sessions on a session-by-session basis. We will agree the date and time of the first session and any subsequent sessions by telephone, in person or by e-mail.


We may set you assignments to be completed between sessions. You are not obliged to complete these assignments; but if you do not complete them, your progress in achieving the desired outcomes may be slowed down.

Costs of sessions and payment Fees

Our fees for each session are as confirmed by us to you. You are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you as a client if you are arranging to pay through a third party, such as private medical insurance, however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment they will pay for, as you will be liable for any payment they do not make.


We accept payment in cash or cheque. Payment will be by you to us at the end of each session for that session.

If you are late arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end. If you wish the session to overrun, and we agree, then you may be charged at our discretion for the extra time we spend in providing the Services.

If you have booked a session and you cancel with less than 24 hours' notice or do not turn up for the session, then you are liable to pay the cost of that session. Please be aware that, in many cases, insurance companies will not pay our fees if you have not turned up or cancelled with less than 24 hours' notice and as is the case above, if your insurance company will not pay, you will be liable for such payment.

On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick or if a preceding session has overrun. If we have to cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.


We shall treat all personal and business information supplied by you as confidential.

We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.

Data Protection

We are registered under the Data Protection Act 1998 and we shall treat all personal data in accordance with the requirements of that Act.


We shall seek to enable you to achieve your desired outcomes. No outcome can be guaranteed, however, and you have sole responsibility for acting on any recommendations or advice Central Somerset Physiotherapy may give. We have no liability for any loss incurred by you, whether financial or otherwise, following my provision of the Services, nor for any perceived failure by you, whether justified or otherwise, to achieve your desired outcomes or goals.


You agree that you will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.

Early termination

In exceptional circumstances, such as illness or other commitments, inappropriate behaviour by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, we may decide to terminate the Services early and or refuse or be unable to provide further sessions to you. In such circumstances, we shall give you reasonable notice of termination where practicable and will refund to you any advance payment made for sessions not yet provided.

Events outside our control

We will not be liable to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm or breakdown of machinery.

Disputes and governing law

If you are unhappy with the Services Central Somerset Physiotherapy provides, we hope you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your satisfaction, the matter will be referred to one of the practice directors who will handle the complaint. This agreement is governed and construed by English law and the parties submit to the jurisdiction of the courts of England and Wales.

Personal Information

Central Somerset Physiotherapy may require personal information from an individual to support their treatment process or in order to collect appropriate information to handle their enquiry. Personal information may include name, date of birth, address, email address, contact number, source of referral and brief detail of their condition requiring physiotherapy and may be collected in a number of ways, depending upon the situation:

• Over the telephone e.g. to confirm details of their personal information/ treatment status / referral source / appointment time and date etc

• By email e.g. in response to an enquiry by a patient

• Through the website e.g. when an individual completes the contact us page with an enquiry

• On initial assessment where each individual completes various forms for their physiotherapy records

• At the point of referral from an external source e.g. through an insurance intermediary that may be referring the individual as personal information is sent to us by them about the individual being referred

• Through an informal or formal complaint, where details are required in order to handle the complaint effectively and in accordance with the Complaints Policy and Procedure.

When an individual discloses personal information about themselves verbally, or in writing, they consent to our use of the information for physiotherapy purposes. This information is held and used in compliance with the Data Protection Act 1998 (see Confidentiality and Data Protection Policy). Personal information is not disclosed to any third party without obtaining your prior consent, unless we are required to do so by the referral source (as agreed between the referral source and individual being referred), or by law.

Access to Personal Information

An individual under the care of Central Somerset Physiotherapy has the right under the Data Protection Act 1998 to ask us to provide them with the information we hold about them and to have any inaccuracies corrected. If an individual requires access to a copy of this information, they must do so in writing. Once the request is received and deemed to be valid, a check will be made to establish if this information is held with Central Somerset Physiotherapy. An estimation of the cost involved will then be made based on the guidelines set out by the Information Commissioners Office, and a fee to the requesting party issued. Any fee issued must be paid within 3 months of the issue date, but can be disputed by the requesting individual. An appeal process then follows in accordance with the Information Commissioners Office. Once any fees are received, the information is gathered and assessed as to whether personal data exemption may apply (Information Commissioners Office and Data Protection Act 1998), whether the individuals legal rights may be affected, or any other third parties may need to be informed (e.g. the referring insurance intermediary) Requests must be dealt with by Central Somerset Physiotherapy within 20 days from receipt of the request.

Website Privacy Policy:

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Terms and conditions were updated: 6th JUNE 2016

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